FAQ ENG

2.8. Service notifications - Will I lose my warranty if the battery is opened?
Opening the battery by unauthorized persons will void the warranty.
Wed, 4 Jan, 2023 at 10:02 AM
3.1. Shipping the battery to the BMZ Poland service - How to prepare the battery for shipping?
 Separate batteries can be transported in dedicated cartons, properly secured and marked on each side with the label presented below. The side of th...
Wed, 4 Jan, 2023 at 10:04 AM
3.2. Shipment of the battery to the BMZ Poland service - Transport of a potentially dangerous battery
Wed, 4 Jan, 2023 at 10:05 AM
4.1. After-sales service - Cost of E-Bike battery diagnose.
BMZ POLAND provides out-of-warranty services.  If you have a battery that is out of warranty or has mechanical damage, you can send it to our service at...
Wed, 4 Jan, 2023 at 10:05 AM
4.2. After-sales service - Cost of EVS and Storage battery diagnose.
BMZ POLAND provides out-of-warranty services.  If you have a battery that is out of warranty or has mechanical damage, you can send it to our service ...
Wed, 4 Jan, 2023 at 10:06 AM
4.3. After-sales service - Disposing of the battery
As a battery manufacturer, BMZ Poland also supports the process of their disposal. However, due to the different types of batteries, we approach each order ...
Wed, 4 Jan, 2023 at 10:07 AM
5.1. Frequently asked questions (technical) - How to install a sim card in the router?
Installing the SIM card 1. Unlock the cover of the SIM card slot with a flathead screwdriver   2. Press the yellow button on the right side of the S...
Wed, 4 Jan, 2023 at 10:08 AM
5.2. Frequently asked questions (technical) - How to activate the remote battery monitoring and diagnostics system?
„ The device is pre-configured, but in order to activate, you need to send an email to BMZ Poland Support BMZPolandSupport@bmz-group.com with the following ...
Wed, 4 Jan, 2023 at 10:08 AM
5.3. Frequently asked questions (technical) - How to use the diagnostic program for MasterBMS?
The full instructions are in the attachment.
Wed, 4 Jan, 2023 at 10:09 AM
5.4. Frequently asked questions (technical) - How to clean the EVS battery?
The battery cleaning method should be selected according to the IP class of the battery. IP information can be found in the technical documentation of the p...
Wed, 4 Jan, 2023 at 10:09 AM