BMZ POLAND provides out-of-warranty services.
If you have a battery that is out of warranty or has mechanical damage, you can send it to our service at your own expense for paid diagnostics.
After the analysis, we will inform you about results, as well as present a repair offer for repair
If you decide to use our services the costs of diagnostics will be covered by BMZ.
Before sending the battery to the service, send us an e-mail to bmzpolandsupport@bmz-group.com with a description of the fault.
Your inquiry will be registered in our ticket system, it will be assigned an individual number under which we will process your battery.
In the e-mail please also include following information:
- battery name/battery article number
- picture of the plate on the battery
- your company details.
Remember to inform us before shipment whether the battery has mechanical damage - then we will inform you if the battery requires special preparation for transport.
In the case of EVS and Storage batteries, if the fault will be described by you in details, you will attach reports, screenshots from the servicetool, there is a high probability that we will be able to estimate the repair costs based on your data and present you with an initial offer before sending the battery to BMZ service. If during the diagnosis at the BMZ service additional defects occure, the cost of repair will be recalculated. We will inform you about it before starting the repair.