FAQ ENG

1.1. Ticket system- create an account
1. Creating a user account is possible by visiting the website https://bmz-group.freshdesk.com/pl/support/home  2. The first step is to click on the "...
Wed, 4 Jan, 2023 at 9:55 AM
1.2. Ticket system- reset your password
1. If you have forgotten your password, you can reset it by clicking on the link below that appears when logging in. 2. Enter your email address an...
Wed, 4 Jan, 2023 at 9:55 AM
1.3. Ticket system- How to use ticket system
1. Create a new ticket - Click on the link NEW SUPPORT TICKET 2. Fill in the required fields and click SUBMIT.   3. You will receive an e-mail w...
Wed, 4 Jan, 2023 at 9:56 AM
2.1. Service notifications- How to submit a notification for E-Bike battery/ spare part?
1. All your notifications please send directly to  : bmzpolandsupport@bmz-group.com  or use our ticketing portal  https://service.bmzpoland.pl/pl/support/ho...
Wed, 4 Jan, 2023 at 9:56 AM
2.2. Service notifications- How to submit a notification for Power&Garden Tools and Medical Industry Home Appliances battery?
1. All your notifications please send directly to  : bmzpolandsupport@bmz-group.com  or use our ticketing portal  https://service.bmzpoland.pl/pl/support/...
Thu, 2 Feb, 2023 at 10:18 AM
2.3. Service notifications- How to submit a notification for EVS battery
1. All your notifications please send directly to  : bmzpolandsupport@bmz-group.com  or use our ticketing portal  https://service.bmzpoland.pl/pl/support/ho...
Wed, 4 Jan, 2023 at 9:57 AM
2.4. Service notifications- How to submit a notification for Storage battery
1. All your notifications please send directly to  : bmzpolandsupport@bmz-group.com  or use our ticketing portal  https://service.bmzpoland.pl/pl/support/...
Wed, 4 Jan, 2023 at 10:00 AM
2.5. Service notifications- Where can I find the serial number and article number of the battery?
Both numbers are always located on the nameplate (rectangular label) of the product. Example:
Wed, 4 Jan, 2023 at 10:00 AM
2.6. Service notifications - How to prepare for BMZ battery service?
Preparation for Servicing a BMZ Battery   Dear Customer,    We perform service activities following highest safety standards. Our Service Technicians ar...
Wed, 4 Jan, 2023 at 10:01 AM
2.7. Service notifications - What data should be provided to BMZ before the departure service to the customer's premises?
1. The exact address where the service is to be carried out.  2. Details of the contact person on site.  3. Information whether any passes are needed to e...
Wed, 4 Jan, 2023 at 10:01 AM