1. All your notifications please send directly to : bmzpolandsupport@bmz-group.com or use our ticketing portal https://service.bmzpoland.pl/pl/support/home
2. In the content of the e-mail or notification, try to provide as much data as possible so that we will be able to solve your notification earlier and more efficiently.
Complete following information:
1. Description of the fault
2. Information about the article number - please send a photo of the plate on the battery.
3. If possible, generate a battery report. If the battery is running in the system, generate reports from all batteries.
Template of the report below:
The report can be downloaded from the Service tool from the REPORT tab:
4. In the case of Hyperion batteries, send a video showing the configuration of the LEDs lighting up from the moment the device is turned on.
5. Leave us the details of your company - Name, address, contact number.